Careers
Work at Spicy
We are now hiring for the upcoming 2025-26 Winter Season.
Having trouble with applying? Send us an email with your resume and the position you're applying for.
About Us:
Spicy Sports is a locally owned and independent rental and retail store with three locations during the winter season. Since opening its doors in the winter of 1992, Spicy has built over 30 years of expertise in ski, snowboard and bike rentals, offering an affordable and authentic local experience from day one.
At Spicy, the management team is dedicated to creating a positive and enjoyable work environment where employees can learn, grow, and take valuable experiences with them.
Being based in Whistler, a popular resort town, Spicy understands that many of its employees are here on a working holiday or student visa, embracing the mountain lifestyle. Spicy is committed to helping its team find a well-balanced work/play dynamic while maintaining a professional and supportive workplace for our customers.
Spicy’s Mission:
- Maintain a trusted reputation, be efficient, and provide the best value
The Spicy Values:
- Spicy Deals – Spicy prices that keep the adventure affordable, no hidden fees, and consecutive day discounts
- Top-Tier Gear – Well-maintained, freshly tuned and waxed, high-performance equipment for every skill level.
- Seamless Experience – Personal, fast and hassle-free rentals so more time is spent on the slopes.
- Legendary Service – Expert staff who live and breathe the sport, ready to offer customers the best gear
- Ownership and Management - Locally Owned and Operated for 30 Years
Specific Job Details and Roles can be found below.
Click the tab you are interested in below:
Special Notes: Staff Housing is available but limited.
What we are looking for:
We are seeking an experienced and organized Store Manager to lead the day-to-day operations of our ski and snowboard shop. This role is responsible for managing the storefront, overseeing a team of technicians, maintaining a clean, efficient store, and ensuring exceptional customer service. The ideal candidate will combine deep technical expertise with strong leadership and operational skills to uphold safety, quality, and efficiency in a retail/rental store.
- Oversee all aspects of our store, from leading a team of assistant store leaders, team leads and advisors to partnering with all areas of the business and vendors
- Motivate, coach, develop and inspire your team to help customers find the perfect product or service
- Cultivate an inclusive team and learning culture while having fun!
- Oversee store KPI's (revenue, merchandising standards, inventory health, health and safety)
Duration: November 3, 2025, to May 15th, 2026 (Year-round is available)
Job Type: Full Time
Hourly Rate: $26.00 - $30.00 (Based on Experience)
Qualifications:
- 5+ years of quality retail/rental management experience with at least 1 year in a leadership role. Experienced retail leader with a background in managing complex and multi-channel environments, known for delivering strong financial results and ensuring operational excellence
- Strong organizational and delegation skills, with the ability to prioritize effectively under pressure and manage multiple responsibilities simultaneously.
- Ability to work flexible hours, including weekends and holidays during peak season.
- A proactive and calm problem-solver, capable of making sound decisions and navigating challenges with confidence and professionalism
- Proficiency in standard office software (e.g., Google Workspace) and comfort working with point-of-sale (POS) and scheduling systems
- Passion for creating inclusive, people-first environments that support employee growth, collaboration, and long-term retention.
- Extensive experience managing key retail functions, including inventory management, cash handling, merchandising, sales performance, customer service, and loss prevention.
- Skilled at coaching, developing, and motivating staff through constructive feedback, clear expectations, and a focus on both individual and team growth.
- Valid driver’s license
- A genuine passion for skiing/snowboarding and the winter lifestyle
- A team player with a positive, proactive attitude
- Willingness to learn and constantly improve
- Ability to communicate in English
- High school graduation is required.
Spicy Perks (Benefits):
- Winter Whistler Blackcomb Spirit Pass
- Extended Health Benefits
- Discounts on Winter and Summer Sports Gear
- Spicy discount vouchers for friends and family
- Bonus (Performance Based)
What you will be doing each day:
Store Operations:
- Supervise the store operations
- Organizing any large changes, group bookings, and work hours
- Implementation of any company decisions
- Accountable for ensuring all legal documents are done to company standards
- All rental gear is prepared correctly to industry standards
- Inspect equipment for both rental and customer gear
- Ensure all equipment leaving the store meets company standards
- The store opens on time and closes on time
- Follow the Company handbook
- Enforce Store rules and policies
- Other duties as assigned by the Operation managers
- Act as keyholder; responsible for lock-up and security of the store
- Conduct a routine inventory overview to ensure the store is fully stocked
- Monitor and manage supply inventory and rental fleet equipment.
- Operate and maintain accurate computerized inventory systems
Staff Management:
- Lead and delegate tasks to a team of 10-12 technicians.
- Conduct training and onboarding for new staff members.
- Monitor team performance, promote safety, and ensure a healthy, efficient work environment.
- Prepare for any after-hours assignments
- Schedule and maintain an optimized schedule based on the demand and volume patternsÂ
Customer Service & Retail Support:
- Consult with customers regarding their rental, retail, and repair needs, providing expert recommendations and support.
- Review and update daily bookings, with accurate service records and notes.
- Making/answering customer phone calls and emails with a positive and inviting tone of voice
- Offering product support and enhancing the customer experience.
- Occasionally support operations as a van driver or in other areas of the business as required.
- Resolve any discrepancy (e.g., loss of equipment, stolen equipment, negative feedback on the experience)
Continuous Improvement:
- Identify opportunities to improve efficiency and service quality within the store
- Stay current on industry standards, safety regulations
Having trouble with applying? Send us an email with your resume and the position you're applying for.